Refund & Return Policy
1. Order Modifications or Cancellation
After your order has been placed, you have 2 hours to contact our customer service via [email protected] and request order modifications or a cancellation. After 2 hours, your order has already been placed in production and can no longer be modified.
2. Order Not Received
If you didn't received the order within 45 days after having ordered, contact us via [email protected] for a free replacement or a full refund of your purchase.
Please note this policy excludes errors made by customers when providing incorrect or incomplete shipping address! So please check your address carefully before you check out.
3. Replacement, Refund & Return Policies
- We are doing our best to ensure product quality and order accuracy. However, it may happen that you receive a damaged item, poor-quality printing or incorrect product. In that case, please contact us at [email protected], send your order number and a clear photo showing either the incorrect item, the poor quality of the print or the damaged area of the item. We will review your request and send you replacements as soon as we confirm the situation.
- Your replacement follows the same timeframe as the normal order.
- If for any reason you are not happy with your order or it does not meet your expectations, you may be eligible for a free refund within 30 days of the delivery date.
- Please contact us at [email protected] to request a refund. Please include a photo of the item you received and let us know why you are not happy with your order. We will use this information to review your order and improve our service and products.
- We do not have policies regarding the return of an item. For a refund or replacement, you do not need to return any items you received.
3.4 Refund Time:
- You will receive a refund confirmation when we finish the process
- All refunds will be credited to your original form of payment. Once we issue your refund, it takes additional time for your financial institution to make funds available in your account. Refer to the following table for more details.
Up to 10 business days
3 to 5 business days
Late or missing refunds (if applicable):
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected].
* Have any question, please contact us at [email protected]